THERE ARE NO AGENCY FEES CHARGED IN ADDITION TO THE COST OF SERVICES JAN PROVIDES.
Jan endeavours at all times to provide a professional service and work diligently to achieve your goals and anticipated outcomes. However she recognises that very occasionally things may not work out as expected.
If you have any grumbles then please speak to her. She has a wide range of skills and if you are not comfortable with what is happening, a different approach may need to be considered.